The following activities can help participants review key information,
practice skills, and assess their understanding of the concepts in this
module.
Have a team compile a book that gives examples of how the program has achieved
service excellence. The book can include descriptions collected from program
staff and parents and pictures with captions describing the examples. Have
the team share the book with all staff, parents, and community members.
Ask participants to share their work from Handout 20: Strategies for
Achieving Quality with members from one or two other service areas. Have
them collaborate with these staff members to develop other steps for at least
three of the strategies listed on Handout 19: Examples of Quality Strategies
in Service Delivery Areas. They should consider the change or improvement
they want to make; the action steps needed; and the responsibilities, schedules,
and follow-up plan to use. In addition, participants can identify different
strategies and the action and evaluation steps for those strategies.
Ask participants to think about one or two major tasks that they perform
daily. Ask them to brainstorm and list strategies they can use to improve
how they perform those tasks.
